Prooph (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy
Policy outlines the types of personal information we collect, how we use and
safeguard that information, and the circumstances under which we may share it with
third parties.
1. Information We Collect
Personal Data:
We collect and store the following personal data from our clients:
- Full Name
- Email Address
- Company Name
- Company Location
- Cell Number
- Address
- City
- State
- Zip Code
- Company URL
- Outgoing CallerID
- Account ID
- Password
- Time Zone
- Client IP Address
Call Information:
We collect and store the following call-related information:
- Date and Time (UTC / PT)
- Duration
- Number Forwarded To
- Number Received From
- Number Called
- Client IP Address
- CallerID From External Callers
Message Information:
We collect and store the following message-related information:
- Date and Time (UTC / PT)
- Type (SMS or MMS)
- Number Sent To
- Number Received From
- Number Forwarded To
We do not retain the following data in our system:
- Call Recordings
- Text Content including Photographs and Attachments
Cookies and Tracking Technologies:
See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: Providing, maintaining, and improving our services.
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Communication: Contacting you regarding your account, service updates,
and other important notices.
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Security: Ensuring the security and integrity of our services, including fraud
prevention.
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Legal Compliance: Complying with applicable laws, regulations, and legal
processes.
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Personalization: Customizing your experience based on your preferences and
usage patterns.
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Marketing: We do not use client-specific data for our marketing purposes, nor
do we release or distribute our clients’ marketing-specific means or methods
to any outside parties.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide your explicit consent for us to process your data.
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Contractual Obligation: To fulfill the terms of any contract we have with you.
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Legal Obligation: Where processing is necessary for compliance with legal
requirements.
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Legal Compliance: Complying with applicable laws, regulations, and legal
processes.
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Legitimate Interests: Where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined
in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or
reporting requirements.
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Retention Periods: Data is retained for 90 days following the account’s formal
cancellation date.
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Deletion: Once the 90-day retention period has been reached we will securely
delete or anonymize your data.
5. Data Retention by Third Parties
We may share your information with third-party partners to provide and enhance
our services. These partners include:
6. International Data Transfers
Your data is never, under normal conditions, transferred outside of the US. In the
future, and if that is the case as required by US law, we will ensure that appropriate
safeguards are in place to protect your data.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal
data. These include:
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Encryption: Protecting data in transit and at rest using industry-standard
encryption.
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Access Controls: Limiting access to your data to authorized personnel only.
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Security Audits: Regularly reviewing our security practices and technologies.
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Breach Notification: In the event of a data breach that is likely to result in a risk to
your rights and freedoms, we will notify you and the relevant regulatory authorities
within the timeframe required by law.
8. Your Rights
You have the following rights regarding your personal data:
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Access: You have the right to request access to the personal data we hold
about you.
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Correction: You can ask us to correct any inaccuracies in your personal data.
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Deletion: You may request that we delete your personal data, subject to
certain legal obligations.
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Restriction: You can ask us to restrict the processing of your data under
certain circumstances.
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Objection: You can object to our processing of your personal data if it impacts
your rights and freedoms.
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Data Portability: You have the right to receive your personal data in a
structured, commonly used, and machine-readable format, and to have that
data transmitted to another controller.
How to Exercise Your Rights:
Contact support@prooph.us or call (833) 776-6741 to submit any requests related
to your rights as a user of our services.
9. Children’s Privacy
Our services are not offered to individuals under the age of 17. We do not knowingly
collect personal data from children. If we become aware that a child has provided us
with personal data, we will take the steps to delete that data as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our
practices or for other operational, legal, or regulatory reasons. We will notify you of
any significant changes by posting the updated policy on our website.
Version History:
Version 1, dated October 31, 2024
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices,
contact us at: